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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to click the Help button, which is present on each page. A pop-up window will open. It includes exhaustive information about all the actions that you can perform on the page in question. Each context menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a wide array of tutorial video clips clarifying how to use our Control Panel. They're designed for those of you who would like to see how things are being done rather than only reading articles. In this way, everyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a glimpse at our extensive Frequently Asked Questions section, which comprises questions asked by real people and offers practical solutions. We constantly update our Frequently Asked Questions database with new entries in order to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, you can touch base with our fantastic team of client support engineers available 24x7x365 and eager to assist you with any problem. Each trouble ticket you submit will be answered in less than 1 hour (the average ticket response time being only twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 258386

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com